Build Trust to Grow Your Business
Edelman PR consultancy recently released their annual Edelman Trust Barometer report. They surveyed over 36,000 people in 28 last November to gauge trust in institutions. A recent survey shows that people trust businesses more than NGOs, governments, and media. Trust in most industries increased from the year before. Source: Edelman Trust Barometer You can build […]
How A Customer Reference Program Can Help You Sell More Print
This blog is part 2 of a 3-part series: Maximize New Opportunities Through Current Customers How many print buying prospects have you quoted that say they want to “think about it.” Maybe they do, maybe they don’t, but delayed buying behavior like this often occurs when the prospect is on the fence. They aren’t quite […]
The Four Words That Define 2021
As I reflect on 2021, I almost feel a little guilty about stating publicly what a great year it was for me. I was busy. I won new clients. I traveled. I spoke. In public. And I know from dozens of print companies that I work with that many feel that it was an important […]
Is Your Print Business Maximizing the Value of Your Customers?
What is a customer worth to your business? The simplest calculation is your customer lifetime value (CLV), which is the profit you expect to earn from an average customer over the life of your business relationship with that customer. To simplify, suppose your average customer buys $10,000 in print annually and stays with you for […]
Do All Your Employees Know the Elevator Pitch of Your Print Business?
No. The answer is no, they don’t. Some of your employees are non-customer-facing so MAYBE it’s not necessary for them to learn your company’s pitch. Or MAYBE it is. What about your customer-facing employees? Your sales, customer service, and marketing staff? Do they all deliver roughly the same pitch or do they all tell the […]
3 Ways to Keep Your Current Customers from Your Competitors
As your Intergalactic Ambassador to The Printerverse my vantage point is unique. I am a connection point and information hub for more than 200,000 global industry members across all my communication channels. I am also on the receiving end of a myriad of daily requests for help and information from around the world. With this […]
How To Remain Relevant By Embracing Change
I wasn’t going to do it. I wasn’t going to write about lessons learned a year into our shared COVID-19 experience. But the more I thought about it, the more I realized that the pandemic is a continuation of the constant change we experience. Technology increases the rate of change in society as well as […]
The Shocking Power of Surprise
Can you think of a time when you were so surprised that you literally fell off your chair, or spit out your coffee, or (insert terrible cliché about being shocked here)? Well, it turns out that being surprised can often leave a big impression. In fact, those moments in which you were caught off guard […]
Improve Customer Communications In The Now Normal
Earlier this year, after COVID seemed to change everything, I wrote about communication lessons learned during these unusual times. While we may see the light at the end of the COVID tunnel, things will be getting worse before they get better. While the “we’re here for you” emails are luckily long passed, it is a […]
Three Fundamental Sales Truths (that may seem opposed to each other but really aren’t)
There is a great song in the smash musical Hamilton in which Angelica sings about three facts of her life that are all true at the same exact time, even though those three things seem like they are in opposition to one another, and how hard it is for her to reconcile those three things. […]
Help Customers Make a Profit by Using Print in NEW Ways
“If you want me to use print for marketing, make it the kind of print that makes me some money.” My client told me he was leaving money on the table with every purchase. The will-call counter for his specialty parts business was so busy he had no time to upsell customers. “If we’re not on […]
Winning Print Customers by Losing the Print Pitch
Podcasts From The Printerverse launched two new series at the end of 2019 that you should be paying attention to. The #PrinterChatPodcast features Will Crabtree, Owner of TampaPrinter.com, and Jamie McLennan, Creative Print Strategist at DMR Graphics, and we discuss the boots-on-the-ground business of print. Print Buying #UKvUSA is an ongoing discussion/debate between me and […]