FCC Approves New Regulations for Net Neutrality

The FCC has announced new rules and regulations that will govern the use of the Internet, and could potentially affect your business. In a 3-2 decision last week, the Federal Communications Commission approved new rules that are intended to prevent internet service providers from interfering with web traffic. Commissioner Julius Genachowski and the FCC have […]

Divided FCC adopts rules to protect Web traffic

WASHINGTON (AP) — A divided Federal Communications Commission has approved new rules meant to prohibit broadband companies from interfering with Internet traffic flowing to their customers. The 3-2 vote Tuesday marks a major victory for FCC Chairman Julius Genachowski, who has spent more than a year trying to craft a compromise. The FCC’s three Democrats […]

FCC Postpones Net Neutrality Vote to Dec 21st

After more than five years of hemming and hawing, the FCC appears close to voting on net neutrality, the hotly contested means of overseeing Internet access. The FCC has postponed its Dec. 2 meeting to Dec. 21, prompting speculation the agency is getting its ducks in a row for a vote on the politically polarized […]

Mission Control: The Social Media Contact Center

Customers have been blessed –and cursed– by call centers where customers call into customer support phone lines when they haveCustomers have been blessed –and cursed– by call centers where customers call into customer support phone lines when they have woes to solve. Now, expect similar strategies to now use Social CRM technologies (read the report) […]

Netflix tangles with ISPs on net neutrality

Netflix, the Blockbuster-buster and mail-order DVD titan, is now calling itself a full-fledged Internet company and says it may begin to offer online-only video-streaming subscriptions this year. And with its remarks, made Wednesday as part of its third-quarter earnings announcement, the Silicon Valley-based firm is wading deeper into a debate over proposed federal net neutrality […]

BBC backs net neutrality as the debate heats up in Europe

While net neutrality has become a hot political topic in the US, it’s not been quite as openly debated in Europe of late. That appears to be changing. Today the BBC’s Director of Future Media & Technology, Erik Huggers has thrown his hat into the ring in a blog post supporting the ideal of an […]

US Congress FAILS on efforts to PASS Net Neutrality Bill

Congress seems to have ended its involvement in the long-running network-neutrality debate by declaring its own neutrality in the matter. As my colleague Cecilia Kang reported Wednesday, House Energy and Commerce Committee Chairman Henry Waxman (D-Calif.) gave up on his efforts to pass a net-neutrality bill after failing to get any Republican backing for a […]

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