DAM Equals Dollars For Print
If you follow PMC or my posts with any regularity, you already know my strong belief that “Those who hold the assets, hold the Power!” When it comes to adding revenue generating services, the easiest place to start is looking at what you have, and if you are a Printer one thing you have in […]
Are All Salespeople #CATFISH?
For anyone not up on pop culture, CATFISH was a film about a guy named Nev (pronounced Neeve) who believed he found true love on Facebook only to later find out she wasn’t all she claimed to be. At the end of the movie, we hear a story about how commercial fisherman sometimes place catfish […]
An Amazing Example Of Customer Service: Making The Impossible, Possible
This story is really amazing. It starts with Jia Jiang, a man who set out to overcome his fear of rejection by making one crazy request a day for 100 days and blogging about his quest. On day three, he walked into a Krispy Kreme in Austin, Texas and asked for what he was sure would […]
Who Is The Real Face Of Your Business?
Yesterday morning I awoke to a conversation that the morning crew on the radio was having regarding the Apple iPhone Announcement scheduled for today. They were talking about how many chargers and accessories they would have to replace and what would still work with iPads and iPods and about features the new phone was rumored […]
Social Customer Service [infographic]
via Social Customer Service [infographic]. Social media has allowed companies to become more responsive than ever before. Today’s infographic Social Customer Service: The Next Competitive Battleground shows us that companies are responding quicker than ever to their customers complaints. In fact about 84% of social media use is geared towards improving customer service.
The 1-800Flowers Valentines Day Social Media Massacre
I must receive at least ten “someone is saying a really bad thing about you” direct message tweets a day. My assumption is that they are from hacked accounts of my followers and there really isn’t a bad mouthing movement going on. If only 1-800Flowers was in the same boat. It appears there was a […]
Xplor to Host CCM Track at 2012 Conference and Vendor Forum
For Immediate Release Xplor to Host CCM Track at 2012 Conference and Vendor Forum Lutz, FL —February 7, 2012—Xplor International, the worldwide electronic document systems association, today announced that theassociation and conference organizers will host a CCM (Customer Communications Management) track at their upcoming Conference and Vendor Forum, March 27-29 at the TradeWinds Island Grand Hotel […]
LinkedIn's Pay to Play Customer Service Model
To paraphrase an old Saturday Night Live skit… LinkedIn has been “bery bery good to me.” My Print Production Professionals Group has grown to almost 21,000 members, and is securely with the top 500 of all 1,016277 and counting groups on LinkedIn. I am connected to almost 9,000 Print & Integrated Marketing Professionals; I have […]